Targeted product and service excellence, SERTRANS A.Ş. adopted the understanding of “Every customer is an improvement opportunity”. Therefore, complaints against SERTRANS A.Ş. and improvements made based on them are considered as steps in the way of excellence, and SERTRANS A.Ş., with such an understanding, has bias for the customers and their complaints, and handles the complaints in a fair and objective manner.

  • Customer Complaint Management Process is transparent and accessible for the customers.
  • Identity of the complaining customer is confidential. Such information are not shared with the third persons and parties, not from the company, unless the customer consents.
  • At the stage of assessing the complaints of the customers against SERTRANS A.Ş. no charge is requested, no revenue is generated, and it can be requested from the customer to cover a part or all of the costs to arise in complaint settlement, as a result of the agreement with the complainant.

Our Customer Policy And Certificates


Müşteri Şikayet Yönetim Sistemi Sertifikamız
Sertrans Privacy Policy

Our Commitment to Privacy

At Sertrans, we value our customers and visitors and respect your privacy. This policy describes the personal information we collect about you, why we collect it, and how we use it. If this policy changes, we will post an updated version on our website. You will know if the policy has changed by checking the revision date that appears below.

If you have any questions about our privacy policy, please contact us at any time or call us at 444 5 737.

Privacy Policy

Last updated September 16, 2013

• At Sertrans, we may collect personal information from you, such as your name, email address, postal address, phone number, when you contact us with a question or sign-up to our mailing list or apply for a job.

Sertrans and its marketing partners use form elements and/or cookies to collect information and enable certain technology solutions used to market our products.

A cookie is a short line of text that attached to your browser when you visit a website or view a particular advertisement. This cookie can then be identified to determine how often you have visited a site or seen particular ad. Cookies are otherwise generic, and cannot be used to access any other information onyour computer.

• We may use your personal information in the following ways:

To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, investments unless you have directed us not to contact you with promotional communications

To analyze trends and statistics

To contact you if necessary

We may use your navigational information to analyze trends and traffic to our website. You always have the choice not to receive marketing information.

• Sertrans does not share your information with any other third party.